Returns Policy.
Thank you for shopping at Love from Lulav. I appreciate your business and want to ensure you're fully satisfied with your purchase. If, for any reason, you're not completely happy with your purchase, please review my return and refund policy below.
Return Window
You can return your purchased items within 14 days of receiving the order.
Return Conditions
To be eligible for a return, your item must:
Be unused and in the same condition
Be in the original packaging
Please note that original artworks are not available for refunds or returns.
Return Process
To initiate a return, please email me at lulav.artist@gmail.com. I will provide you with instructions on where to send your return.
You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not send your purchase back to the printer or package sender.
Refunds
Once I receive and inspect your returned item, I will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact me at lulav.artist@gmail.com
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact me at lulav.artist@gmail.com.
Contact Us
If you have any questions about my return and refund policy, please contact me at lulav.artist@gmail.com. I value your satisfaction and want to ensure that the return process is convenient and efficient for you.